- Experience
- 2 – 5 years
- Pay
- Not disclosed
- Education
- Not specified
- Location
- India
- Work mode
- Remote
- Job type
- Full-time
About this role
Singular is a marketing measurement and attribution platform trusted by brands like Apple, Uber and Nike, with an India support team based partly in Bangalore. This Product Support Engineer troubleshoots product issues across mobile SDKs, APIs and dashboards for global customers.
What you will do
- Provide timely, high-quality technical support to customers and partners
- Troubleshoot complex product issues across mobile SDKs, APIs and dashboards
- Work with Product, Engineering and Customer Success to resolve and escalate cases
- Become a subject-matter expert in Singular's product suite and the AdTech ecosystem
- Create internal documentation, FAQs and knowledge base articles
- Act as a customer advocate, feeding back to product and engineering
What the employer expects
- 2-5 years in product or technical support, preferably SaaS, AdTech or mobile
- Familiarity with REST APIs, HTTP protocols and debugging tools (browser dev tools, Postman)
- Ability to write basic SQL queries and use scripting/regex for analysis
- Exposure to mobile SDKs (Android/iOS) is a plus
- Strong analytical, troubleshooting and problem-solving skills
- Clear written and verbal communication
- Collaborative mindset for distributed global teams
Skills
- REST APIs
- HTTP
- SQL
- Postman
- Browser DevTools
- Mobile SDKs (Android/iOS)
- Scripting/Regex
Apply on the employer's site
The application opens on Singular careers page (Ashby). Dev Portal Notes does not collect your application or charge a fee.
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