- Experience
- Fresher welcome
- Pay
- Not disclosed
- Education
- Studies in Computer Science, Information Technology or a related field (completed or in progress)
- Location
- Hyderabad, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Redwood Software makes automation software for business-critical processes, with a focus on ERP workflows. This entry-level trainee role is a structured training program in its Customer Support organization, aimed at moving you into a Level 1 Support Representative position over time.
What you will do
- Complete all modules of the Support Trainee Program
- Learn Redwood products, support workflows and troubleshooting methods
- Build basic knowledge of databases, operating systems, networking, APIs and security
- Pass required knowledge checks and practical assessments
- Shadow senior agents and review real support cases
- Learn to document issues per guidelines
- Handle simple customer inquiries under supervision
- Learn SLAs, escalation rules and the ticket lifecycle
What the employer expects
- Studies in CS, IT or a related field
- Familiarity with computer systems and basic troubleshooting
- Strong interest in technology and self-driven learning
- Proficient written and spoken English
- Prior support experience is a plus, not required
- Coursework, internships or projects in technical environments are a plus
Skills
- Troubleshooting
- Ticket handling
- Databases
- Operating systems
- Networking
- APIs
- Security fundamentals
- English communication
Apply on the employer's site
The application opens on Redwood Software careers page (Greenhouse). Dev Portal Notes does not collect your application or charge a fee.
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