- Experience
- 1 – 3 years
- Pay
- Not disclosed
- Education
- Bachelor's degree preferred (Engineering or equivalent a plus)
- Location
- Remote (Global)
- Work mode
- Remote
- Job type
- Full-time
About this role
Certa sells a no-code platform that helps enterprises onboard and monitor vendors for risk and compliance. This support-side role troubleshoots customer issues and diagnoses configuration or integration problems without owning ongoing implementation work.
What you will do
- Handle support tickets and how-to questions
- Diagnose configurations in test environments
- Triage tickets and meet SLAs
- Escalate complex issues with repro steps
- Separate support work from managed-services requests
- Maintain internal and customer knowledge bases
- Spot support trends and suggest improvements
What the employer expects
- 1-3 years in technical or application support at a SaaS company
- Align with US Pacific Time business hours
- Grasp of SaaS configuration concepts
- Methodical troubleshooting
- API, REST and JSON exposure preferred
- Strong written and verbal communication
Benefits
- 49 days paid time off
- Bonuses and equity
- Retirement and wellness plans
- Professional development support
- Remote workspace setup bonus
- Annual company offsites
Skills
- SaaS support
- Troubleshooting
- REST APIs
- JSON
- Workflow configuration
- SLA-based ticketing
Apply on the employer's site
The application opens on Certa careers page (Ashby). Dev Portal Notes does not collect your application or charge a fee.
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