Customer Support Consultant
Lyric· Remote (India)
Posted October 6, 2026
- Experience
- 1 – 6 years
- Pay
- Not disclosed
- Education
- Background in computer science, engineering or analytics (preferred)
- Location
- Remote (India)
- Work mode
- Remote
- Job type
- Full-time
About this role
Lyric is an AI platform for supply chain decision-making used by large enterprises. This is a front-line support role in a 12-month rotational program across customer success, professional services and AI support. Beyond resolving tickets, the person finds recurring issues and proposes automation. Travel is under 10%.
What you will do
- Handle Level 1 and Level 2 support tickets
- Resolve customer issues clearly and quickly
- Spot recurring ticket patterns and propose automation
- Contribute to knowledge base and documentation
- Work with engineering, platform and content teams
- Build fluency in the Lyric platform
What the employer expects
- 1-6 years in L1/L2 support, platform operations or analytics
- Strong written communication
- Ownership and problem-solving mindset
- Experience proposing scalable support improvements
- Comfortable working with engineering and product teams
Skills
- L1/L2 support
- Enterprise SaaS
- Ticketing systems
- Zendesk
- Freshdesk
- Knowledge management
- Automation
Apply on the employer's site
The application opens on Lyric careers page (Ashby). Dev Portal Notes does not collect your application or charge a fee.
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