Experience: 0 – 1 years
Pay: Not disclosed
Education: Bachelor's degree in a technical field
Location: Hyderabad, India
Work mode: On-site
Job type: Full-time

About this role

Salesforce is a leading CRM and cloud software company. This entry-level role sits on its Global Voice Support team in Cloud Success, helping customers worldwide troubleshoot and learn the platform by phone, email and chat in a 24/7 environment.

What you will do

Give frontline technical support by phone, email and chat
Troubleshoot and give feature guidance and best practices
Support user management, data management, reports and dashboards
Use AI tools to resolve issues faster and cut manual work

What the employer expects

Up to 12 months of experience
Bachelor's degree in a technical field
Fluent English communication
Willingness to rotate shifts

Skills

Technical support
Troubleshooting
Salesforce Cloud applications
Reporting and dashboards
AI-assisted workflows

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