- Experience
- 2 – 4 years
- Pay
- Not disclosed
- Education
- Must be a graduate
- Location
- Hyderabad, Telangana, India
- Work mode
- On-site
- Job type
- Full-time
About this role
GHX operates a cloud-based healthcare supply chain exchange connecting providers and suppliers. This Customer Support Analyst II role serves as a primary point of contact for customers, troubleshooting systems and products using Salesforce and knowledge bases while escalating complex issues.
What you will do
- Act as primary point of contact via telephone, email and web portal
- Work directly with customers to solve systems and product problems
- Collaborate with team members and departments for solutions
- Utilize Salesforce CRM to record and research customer information
- Use Customer Support Knowledge Base for immediate resolution
- Contribute to Knowledge Base with new issues and updates
- Escalate issues that cannot be resolved during live calls
- Provide assistance and mentorship to CSA-I and II analysts
- Collaborate for timely resolution of customer problems
What the employer expects
- Must be a graduate
- 2-4 years of experience in Customer support
Skills
- Salesforce
- EDI-X12
- Customer Support
- troubleshooting
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