- Experience
- 2+ years
- Pay
- Not disclosed
- Education
- Bachelor's degree
- Location
- Gurgaon, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Amazon's Operations Tech Solutions team gives nonstop IT support to Amazon's operations sites. This role fixes hardware, operating system and application problems across sites in an area. You will also support global customers remotely.
What you will do
- Manage local technical projects
- Create and maintain policies, procedures and processes
- Find root causes of operational problems and process gaps
- Support global customers remotely
- Solve straightforward problems that have no set SOP
What the employer expects
- 1+ years of Windows Server work (AD, DFS, Print Services, SCCM)
- 2+ years troubleshooting in a multi-user, high-availability setting
- 2+ years of PC repair, deployment and liquidation
- 1+ years of IT client, server and network service delivery
- 2+ years of networking (DNS, DHCP, SSL, OSI, TCP/IP)
- 2+ years supporting Windows, Mac or Linux in a company setting
- Bachelor's degree
- Preferred: video and teleconference equipment support
Skills
- Windows Server
- Active Directory
- DFS
- SCCM
- Print Services
- DNS
- DHCP
- TCP/IP
- Networking
- Troubleshooting
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