- Experience
- 0.5+ years
- Pay
- Not disclosed
- Education
- Graduate
- Location
- Bangalore, India
- Work mode
- On-site
- Job type
- Full-time
About this role
NTT DATA Services is a global IT services provider. This L1 helpdesk role handles reported technical problems by phone and email, from first diagnosis through resolution and follow-up.
What you will do
- Provide L1 technical guidance on reported problems by phone and email
- Research, isolate and resolve issues
- Follow up until problems are closed
- Liaise between customers and internal departments
- Work rotational shifts
What the employer expects
- Graduate with at least 6 months in technical support
- Basic MS troubleshooting
- Basic computer knowledge
- Basic networking troubleshooting
Skills
- Technical Support
- Troubleshooting
- Networking Basics
- Microsoft Troubleshooting
- ITIL
Apply on the employer's site
The application opens on NTT DATA careers page. Dev Portal Notes does not collect your application or charge a fee.
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