- Experience
- 3 – 5 years
- Pay
- Not disclosed
- Education
- Not specified
- Location
- Bengaluru, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Cleo is hiring a Support Engineer in Bengaluru to resolve supply chain integration incidents, handle EDI/API transaction troubleshooting, and perform root cause analysis.
What you will do
- Own incident resolution end-to-end for P2/P3 issues
- Perform structured root cause analysis and document corrective actions
- Handle integration troubleshooting for EDI, API, and SFTP failures
- Drive backlog reduction and improve ticket triage quality
- Identify patterns and trends in recurring partner failures
- Contribute to knowledge bases and standard operating procedures
What the employer expects
- 3-5 years of EDI experience in a product, iPaas, or SaaS company
- Strong technical understanding of communication protocols and transfer protocols like AS2, FTP/s, SFTP, and HTTP/s
- Experience with EDI mapping (EDI to XML, flat files)
- Good understanding of ANSI X12 and EDIFACT standards
- Strong analytical and problem-solving skills
Benefits
- Group Medical Insurance and Group Personal Accident Insurance coverage
- PF and retiral benefits
- Flexible PTO and company holidays
- Annual wellness benefit of 15,000
- Cleo Cares CSR initiatives
Skills
- EDI
- ANSI X12
- EDIFACT
- XML
- SFTP
- AS2
- Integration Troubleshooting
Apply on the employer's site
The application opens on Greenhouse - Cleo India. Dev Portal Notes does not collect your application or charge a fee.
Know someone who fits this role?
Applications are handled on the employer's own site.
Prepare for this role
Close the skill gap
Some links on this page may generate a small commission at no extra cost to you.