- Experience
- 0 – 2 years
- Pay
- Not disclosed
- Education
- Not specified
- Location
- Bengaluru, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Oracle Cerner is hiring a first-level support engineer to resolve customer issues in its healthcare software. The role mixes front-end investigation and testing of workflows with backend log capture and database queries, while keeping detailed records.
What you will do
- Investigate and review front-end applications using troubleshooting tools
- Shadow end users and test workflows
- Capture log files, query tables and update database fields
- Document notes, resolutions and knowledge articles
- Prioritise work by severity and urgency
- Collaborate across teams to route issues to the right people
What the employer expects
- Readiness to work 5:30 PM to 2:30 AM IST with rotational shifts and on-call support
Skills
- Troubleshooting
- SQL
- Log analysis
- Database queries
- Technical documentation
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