- Experience
- 0.5 – 1 years
- Pay
- Not disclosed
- Education
- Any stream graduate
- Location
- Noida, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Sopra Steria is a large European tech and consulting group. This role is first-line IT support for international users by phone, email and chat, with 24x7 shifts from the Noida office.
What you will do
- Give L1 technical support by phone, email and chat
- Fix issues with Windows, MS Office, hardware, printers, network, VPN and Active Directory
- Log and track incidents in ServiceNow within SLAs
- Escalate complex issues to L2/L3 teams
- Follow incidents through to resolution
- Follow ITIL and security guidelines
- Keep ticket records accurate
- Handle many tickets at once
What the employer expects
- Experience in L1 service desk or help desk
- Knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware and networking
- Strong spoken and written communication
- Troubleshooting skills
- Experience supporting international clients
- Willing to work from the office
- Open to 24x7 shifts
Skills
- L1 Service Desk
- ServiceNow
- Active Directory
- VPN
- MS Office
- Windows
- Networking
- ITIL
Apply on the employer's site
The application opens on Sopra Steria India careers page. Dev Portal Notes does not collect your application or charge a fee.
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Applications are handled on the employer's own site.
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