- Experience
- 1 – 3 years
- Pay
- Not disclosed
- Education
- Bachelor's in Information Technology, Computer Science or related field
- Location
- Indore, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Grassi India is the global capability center of Grassi, a US accounting and advisory firm. This role gives first-level IT support to employees across its India offices, covering hardware, software, network and access issues.
What you will do
- Provide first-level support for hardware, software and network issues
- Troubleshoot desktops, laptops, printers and peripherals
- Help users with Office 365, Outlook, Teams, Azure, VPN and access
- Handle onboarding and offboarding: accounts, access and device setup
- Maintain IT asset inventory and documentation
- Respond to helpdesk tickets within SLAs
- Assist with software installs, updates and patching
- Troubleshoot Wi-Fi and LAN connectivity
What the employer expects
- Bachelor's degree in IT, Computer Science or related field
- 1-3 years in helpdesk, technical or desktop support
- Basic Windows, networking and hardware troubleshooting knowledge
- Familiarity with Office 365 administration and ticketing systems
- Understanding of user access management
- Good verbal and written communication
Benefits
- Exposure to global US-based engagements
- Flexibility and work-life balance
- Continuous learning and structured development programs
- Defined career growth opportunities
Skills
- Windows
- Networking
- Hardware troubleshooting
- Microsoft Office 365
- Azure
- VPN
- Ticketing systems
- Access management
Apply on the employer's site
The application opens on Grassi India careers page (Greenhouse). Dev Portal Notes does not collect your application or charge a fee.
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Applications are handled on the employer's own site.
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