- Experience
- 1 – 2 years
- Pay
- Not disclosed
- Education
- Not specified
- Location
- Pune, Maharashtra, India
- Work mode
- Hybrid
- Job type
- Full-time
About this role
Onit redefines legal operations through AI-powered platforms for enterprise legal and matter management. They are hiring a Support Analyst I to provide technical support and ensure client success.
What you will do
- Provide front-line and ongoing technical support for Onit’s products and solutions
- Develop and maintain expert knowledge on Onit’s product suite
- Educate users on functions and features
- Provide feedback and suggestions on product features and performance
- Support delivery and implementation services
What the employer expects
- 1-2 years of related technical support or software implementation experience (SaaS preferred)
- Demonstrated ability to quickly understand business requirements
- General understanding of programming fundamentals
- Excellent verbal and written communication skills
Benefits
- Health coverage for employee and immediate family members
- Flexible paid time off and 10 company-paid holidays
- Paid parental leave and adoption reimbursement
- 100% employer-paid life and disability insurance
- Tax-advantaged accounts like Flexi and NPS
Skills
- Technical Support
- SaaS
- Customer Support
- Problem Solving
- Programming Fundamentals
Apply on the employer's site
The application opens on Onit careers page. Dev Portal Notes does not collect your application or charge a fee.
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