- Experience
- 0 – 2 years
- Pay
- Not disclosed
- Education
- 15 years full time education
- Location
- Bengaluru, India
- Work mode
- On-site
- Job type
- Full-time
About this role
Accenture is hiring an Application Tech Support Practitioner to act as the ongoing interface between clients and systems or applications, providing quality support and resolving issues through strong communication and product knowledge.
What you will do
- Act as the ongoing interface between the client and the system or application
- Build knowledge and support the team
- Participate in problem solving discussions
- Assist in troubleshooting and resolving client issues in a timely manner
- Document client interactions and resolutions
What the employer expects
- Minimum 0-2 years of experience in Service Desk Management
- Strong understanding of service desk operations and best practices
- Ability to communicate effectively with clients and team members
- Familiarity with ticketing systems and incident management processes
Skills
- Service Desk Management
- Service Desk Voice Support
- ITSM tools
- Microsoft 365
- Active Directory
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